Frequently Asked Questions
Everything you need to know about your BRx7, Viking, and RTk5 gear.
What is the standard shipping timeframe for electronic components?
Most orders for BRx7 and RTk5 units are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international Viking series shipments may take 7-14 days depending on customs.
Do the RTk5 and Viking models come with a manufacturer warranty?
Yes, all our hardware including the RTk5 and Viking series comes with a comprehensive 12-month limited warranty covering manufacturing defects and technical malfunctions.
What is your return policy for high-precision electronics?
We offer a 30-day return policy. Items must be in their original packaging, unused, and include all technical documentation to be eligible for a full refund.
Are software updates included for the BRx7 series?
Absolutely. Periodic firmware and software updates for the BRx7 are provided free of charge to ensure your device maintains peak performance and security.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk corporate orders of Viking and RTk5 systems.
Is technical support available for device configuration?
Yes, our dedicated technical team is available Monday through Friday to assist with the initial setup and configuration of your BRx7, Viking, or RTk5 hardware.